FAQ

From the day we collect your items, it can take up to 5 weeks to deliver to your doorstep!

There is 5 items minimum order for our shipping services from Manchester and 10 items from other areas.

There is no minimum items for transportation within the UK.

1. There is no additional costs for collcting your items from your doorstep*, and delivering them to you!

2. There is an optional fee for entering into your property and collecting it ourselves.

*by doorstep we mean, the entrance of your building, house, Student Acommodation.

Our staff are trained and will take care of your items, and treat them with love and care ❤️

Currently we do not provide any insurance for your items. If you may require isnurance, we can link you with external comapanines.

There are no restrictions to the size of the parcel you will need to send.

The prices though may vary on size and dimensions of the items.

Our Suggestions:

1. Items average sizes are 55x55x55 (cm)

2. Up to 22 kg.

3. Fill in the boxes without any space (use bubbles to fill them)

For a standard box and weight, the prices are fixed. eg. If you have 2 standard boxes, and a smaller one, the price will be the same.

For any additional items, such as furnitures, appliances, TV, Bicycle, the prices may vary.

Email us on info@portaseporta.com

Customs and Duties*

Once the items arrive to Cyprus, there will be cargo and VAT charges

£50 for clearing

VAT 19% on the value of your belongings

VAT 5% on books

For more info, you can contact your local customs.

Labels on all parcels

Can you please make sure your items are marked up with the name / address in Cyprus they are going to and also it would be a good idea to mark them 1 of 5, 2 of 5, 3 of 5….etc.

Please make sure no batteries are sent as they can be classed as hazardous cargo which is restricted.